Update 4/30/24: The trunk motors are still working great! Not sure why they said we had “trauma” to the back of our car in their response. This car has never been in an accident. Stay clear of this place! Brought my Audi Q7 in to have the trunk motors looked at. We were reccomended this place due to their expertise. However, I would disagree with that recommendation. They said our motors were failing and needed to be replaced for $3,000. We didn't get it fixed. We did our own online research and found holding the trunk button would reset the motors. It worked!! Now the trunk works perfectly. How did they not know to try this??Super disappointed. Willl not be returning.
We're delighted to hear that you found a solution to the issue with your Audi Q7's trunk motors and that it's working perfectly. At European Motor Cars, our ultimate goal is customer satisfaction, and we're pleased that you were able to achieve a positive outcome. Regarding your updated review, we'd like to express our disappointment that you felt the need to revisit a previous review. As a small family-owned and operated business, we understand the impact that negative reviews can have, especially when brought up again after a significant period of time. It's our sincere hope that any feedback, whether positive or negative, is shared constructively and with the aim of helping us improve our services. We apologize for any misunderstanding or miscommunication that may have occurred during your visit 2 years ago. Please know that your satisfaction and trust are of utmost importance to us, and we value your feedback as it helps us improve our services. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We remain committed to serving you and ensuring your automotive needs are met to the highest standard. **First Response -- Hello Tia , Thank you for your honest review. We are between a rock and a hard place with this repair. On one hand we reset the operation of the hatch and send you home with hopes it does not fail again (which would result in a unhappy customer as a comeback) , or repair the motors(that are very expensive), and know the car is fixed for sure. With the damage done to the rear hatch and know that it has had some trauma (hit something in your garage), we decided to go with a full repair instead of reset .hope you understand. And after you reset the system I hope it stays working for you. Sorry to hear you wont come back ,we do have your best interest at heart. Thanks John
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