The staff and service of EMC is above and beyond!! We had been in search of a nice reliable used car, comfortable for travel, for a few years. We are from Minnesota where all used cars have an abundance of rust on their body; therefore, our preference for owning a Colorado-driven vehicle. We had test driven a few cars, thinking at first we would go with a hybrid (gas prices) vehicle, but our hearts always went back to a XC Volvo for safety and comfort. My husband had several conversations with Bob, a very friendly, personable and knowedgable guy, about a particuar 2011 Volvo. Bill and Kjerstin in Service (lovely waiting room wih treats and very clean bathroom whie waiting) were very kind and patient with us as we navigated our purchase. John (Bob's son/owner of EMC) felt like home when we closed the deal! As we were readying to return to our home in Northern Minnesota, after our month stay in FOCO, the water pump on our new-to-us vehicle failed at 5 p.m. We promptly drove over to our favorite East Mulberry sales and service, who promptly ordered a replacement, scheduing the repair for next morning. This was accomplished and we soon were on the road in comfort and confidence. We love our new Volvo and are most grateful for Bob, John, Kjerstin, Bill, Cesar, and anyone else who faciitated the sale and repair. This type of service is a rarity in today's world. Thank you, European Motor Cars and Fort Collins, for taking such good care of us. - Mark and Brenda Greeley in Grand Rapids Minnesota
Mark and Brenda, Thank you for the amazing review—we truly appreciate you taking the time to share your experience. We don’t sell a large volume of vehicles, as Bob is only with us part-time, but we’re grateful you got a true taste of what we do best—taking care of our customers. It means a lot to hear that our entire team made you feel comfortable, confident, and at home throughout the process. We’re especially glad we could step in quickly when the unexpected happened and get you back on the road safely for your trip home. Enjoy that Volvo in Minnesota, and thank you again for trusting us. You’ll always have a home here at European Motor Cars. —John & the EMC Team
- European Motor Cars, Inc.