You know how sometimes you end up at the right place at the right time? That’s exactly how my unexpected visit to European Motor Cars on my drive up from Denver to Fort Collins for a work trip felt. Miraculously, my hotel was one mile away from European Motor Cars. I drive a 2017 Volkswagen GTI that started acting up on the interstate. I later learned I was dealing with a severe coolant leak and overheating. Upon arriving in Fort Collins, I needed to find a shop I could trust with our Volkswagen given the drama these cars can be and the expertise they require. My car issues happened on a Tuesday, and I was able to schedule a 9:00 am appointment on Wednesday morning. I checked in with Wes and explained my car trouble and that I wasn't local to the area. The team was able to diagnose the problem within a couple of hours. They acquired all of the parts they needed within 24 hours and completed the repairs the following day, an incredibly quick turnaround given the issues (coolant flange, thermostat housing, water pump). Given that Wes knew I wasn’t local, he made sure I felt supported and could get back to Denver if needed. I’ll spare you the boring details, but I was able to stay in town due to some weird coincidences. When my car was ready on Friday afternoon, Wes called with an update (and cracked some jokes given my situation, which I loved) and sent Kiersten to pick me up. On my way out, I told the team they'd better watch it, or I might try to move to Fort Collins after enjoying the town and the great experience I'd had with them. Upon leaving the shop, I circled back to have Wes check one more thing for me, and he didn’t even hesitate for a second. My dad has owned a small body shop here in Denver for 30+ years, so I like to think I’ve learned enough to recognize a great small business when I see it. And European Motor Cars is exactly that — a great small shop with solid expertise and good customer service. Thank you, European Motor Cars, for taking care of me!
Alyssa, Wow—thank you for such an incredible review. Reading your story truly made our day. Car trouble while you're away from home is stressful enough, and we're honored that you trusted us with your GTI. We know how important it was to get you back on the road safely, and we're so glad Wes, Kiersten, and the rest of our team could make a difficult situation a little easier with clear communication, a few laughs, and a quick turnaround. Your comments mean even more knowing you grew up in a family-owned automotive business. That perspective makes your kind words especially meaningful to all of us. We work hard to treat every customer the way we'd want our own family treated, and we're grateful that came through during your visit. Thank you again for your trust, your thoughtful review, and your sense of humor. If your travels ever bring you back to Fort Collins—or if you do decide to move here—we'll be here whenever you need us. Safe travels, John & the Entire European Motor Cars Team
- European Motor Cars, Inc.