Over inflated repair costs. They quoted me a price for work that did not need to be done. I found this out after getting another diagnostic at a different shop. My six thousand dollar bill reduced to less than one thousand for the repairs that needed to be done. Be mindful of the estimates that this shop obtains. I gave one star review.
Hi Scott, We’re genuinely disappointed to see a 1-star review, especially knowing that you came to us only for a diagnostic and chose not to have any repairs completed here. We’d like to clarify a few important points for anyone reading: 1. You paid for a full diagnostic — nothing more. Our technicians performed a complete inspection so you would fully understand the condition of your vehicle. That report is detailed by design, because European vehicles are precision machines and require precision care. 2. You were unhappy with what the diagnostic revealed — not with any work we performed. No repairs were done. Nothing was “over-inflated.” You simply did not like what the inspection uncovered about the true condition of your vehicle. 3. European cars are expensive to repair. That isn’t unique to us — it’s true everywhere. We only recommend what is necessary for safety, longevity, and proper performance. We don’t “pad” estimates or guess. We diagnose and document. 4. Comparing two shops’ estimates without comparing the scope is misleading. It’s very common for shops to quote different levels of repair — especially when one shop is quoting factory-correct repairs and another is quoting patch-work or partial fixes. We stand behind the integrity of our inspections and the quality of the work we recommend. 5. Leaving a 1-star review after no work was done is harmful and unfair. Small businesses feel these reviews tremendously. It’s discouraging to see a rating this harsh when our only interaction was providing you with the detailed information you paid for. At European Motor Cars, we value transparency, expertise, and honesty. We are the top European repair facility in Northern Colorado, and we do not recommend anything that is not necessary. If you’d like to discuss your diagnostic results with us directly, we’d be happy to go over everything again and clarify any misunderstandings. — European Motor Cars, Inc.
- European Motor Cars, Inc.