I took my car to European Motor Cars Inc. for what should have been a straightforward repair, costing me thousands of dollars. Given the high price, I expected my car to come back in better shape. Instead, it’s driving worse than ever. Since the "repair," my dashboard has lit up like a Christmas tree with multiple warning lights, and the overall performance has significantly declined. It’s clear that either the work was poorly executed or they missed some critical issues. I reached out to express my concerns, but the response has been less than reassuring. For the amount I’ve spent, this experience has been extremely frustrating, and I’m left wondering if my car was even properly inspected. I’d strongly advise anyone considering this shop to proceed with caution. I certainly won’t be returning.
Hi Heather, We’re disappointed by your review, especially considering the facts of your visit. You brought in a recently purchased 2018 with 95K miles Land Rover, requested a full diagnostic, and were given a comprehensive list of critical repairs needed to make your vehicle roadworthy. Aside from the warranty-approved suspension work, you declined every single repair recommendation we made. It’s important to understand: if repairs are declined, the condition of the vehicle won’t improve. We cannot be held responsible for ongoing or worsening issues that were clearly identified but left unaddressed at your direction. The only work completed was front suspension—covered by your warranty. Suspension has nothing to do with engine performance, warning lights, or drivability issues. There were no fault codes in the system, and we could not replicate your concerns at the time of service. Despite all this, you were not charged for the diagnostic. We’re specialists in Land Rover service, with factory-level equipment and extensively trained technicians. We're here to help our customers—but only when they allow us to do the job properly. —The European Motor Cars Team
- European Motor Cars, Inc.