Disappointed with my experience. I spent over $1,700 and my vehicle was in the shop for nearly a month. I specifically asked for my old gear shift knob to be returned, but it was thrown away. It may seem like a small request, but it shows a lack of attention and respect for the customer. After such a long wait, I expected at least that level of follow-through.
Ben, we’re sorry to hear you were disappointed, and we do understand how frustrating vehicle downtime can be. Unfortunately, in this case, the majority of the delay was out of our hands. Your Land Rover required a part and specialized programming that were both delayed and controlled by Land Rover, not by us. We contacted several programmers and followed up repeatedly to try to move things along, but there’s only so much any independent shop can do when manufacturer parts or systems are backlogged. As for the shift knob, it had been set aside by our service advisor, but was later mistaken by the technician as a discarded part. That was an honest mistake, and we’re truly sorry it happened. We do our very best to get vehicles back on the road quickly, but sometimes outside circumstances—parts availability, programming access, or machine shop delays—are beyond anyone’s control. We appreciate your business and wish the situation had been easier for all involved. —The Team at European Motor Cars
- European Motor Cars, Inc.