Fort Collins Auto Repair

Mon - Fri: 9:00 AM - 6:00 PM
5

I travel 55 miles to use their service. That good. That dependable. That reasonable. Great front desk that makes the experience (and let's face it, paying for repairs is NEVER pleasant) a whole lot less painless. Highly recommended. When due to a breakdown I had to use a Denver area service that specialized in my brand, I knew then and there I would continue to make the trip north. They are on my "Send Cookies at Christmas" list for a lot of reasons.

Awe... we are feeling the warm fuzzies. Thank you!! We love having you as our customer and feel honored to be of service. And we love the cookies!!! Thank you for the 5 star review.

- European Motor Cars, Inc.
2

I formerly used European Motor Cars for several years and used to trust them completely. I now don't plan on ever taking another car there. I took our Volvo XC60 to the shop for a transmission flush, this turned into a leak from the transmission and after 3 more visits they still couldn't fix the leak and I ended up taking our car to Carl Duke Volvo who fixed in just one visit. You might say that reacting this way to one problem is a bit pedantic. but I've also had a particularly hard time getting them to follow up on anything in the last few years. I've had to call 5 times to get the receptionist to do get one thing that she originally offered to do. All said and done, the owner is really great and they have some amazing mechanics but I just can't trust them anymore and will not go back, despite it being much more convenient than the alternatives. Note: I have revised my original review, you can see it below for posterity. ----- Euro Motor Cars has always treated me and my wife with excellent service and respect. I've had several large services and inspections done here and I'm super picky about the people who work on my car. Every interaction with the owners and their staff is friendly and courteous and I've recommended several of my friends to these guys. Thanks for the great service!

Thank you!

- European Motor Cars, Inc.
5

Honest, excellent service, highly recommend.

Thank you Leslie. We really appreciate the 5 star review!

- European Motor Cars, Inc.
5

The staff is very friendly, knowledgeable, and eager to help. They were able to get my car in and turned around quickly, on short notice, at very reasonable cost. I had a nice discussion with the owner and the tech about my specific issues. I would recommend European Motor Cars and I will return to them for work in the future.

Thank you John! Your review means the world to us! Google reviews , especially 5 star reviews are the most powerful. Thank you for taking the time to write one. We look forward to taking care of you and your car again in the future. Thank you!

- European Motor Cars, Inc.
2

Work was not satisfactory, always took longer and cost more than advised, Big show but no go. Also very high repair charges, mediocre workmanship. took my BMW and my Mercedes a number of time hoping things were just isolated case, but time and again was disappointed. Nice people but poor performance. I'm done with them.

Hello YoRam, sorry you feel that way. We have not seen you in a while, it has been 1 year and 5 months since we last saw you. Just curious... what kind of person puts a negative review on a good company with over 25 years of quality service and excellent reputation during a pandemic (Covid-19) when businesses are struggling? There is some responsibility on your part to let us know you are unhappy in a timely manner - -- a year and a half after the last service was complete is not timely. Last we spoke you had no complaints. Both of your cars are 35 years old and over 200,000 miles, Normally we would try to see what we can do to make your world better, however, we just simply want to wish you the best. Thanks John

- European Motor Cars, Inc.
5

Many years ago I bought a secondhand BMW 2002 tii; great car at a great price. But after enjoying driving it for about a year, I sold it. Driving it was great, but the cost of regular maintenance and small repairs was astronomical. In addition, the people in the shops (plural) that I took it too, all had an air of snobbish superiority because THEY knew how to change the oil in a SUPERIOR automobile. Yeah - whatever…. So I decided that the “driving experience” of a BMW was far outweighed by the “maintaining experience” of owning one, and that I’d never get another one. But this last year I was in need of a good, used vehicle at an affordable price. I was thinking Japanese; have had good luck with Honda and Toyota. But everything Japanese was very expensive, even with high mileage. Then I happened on a BMW Mini with far fewer miles and a much lower price. I thought there must be something wrong with the car, but there really wasn’t. The Toyota dealer that was selling it had taken it as a trade in and couldn’t sell it because it was a standard shift. They said no one knows how to drive a standard shift anymore. As it happens, I prefer standard shift and the price and condition were much better than anything else I’d looked at. So, with the high-priced snobs of previous BMW experience well in mind, I took a deep breath and bought the Mini. That’s how I happened to get to know European Motor Cars of Fort Collins. And thanks to them, I’m overjoyed that I got that BMW because in addition to finding a fine car that is a pleasure to drive, I’ve also found an equally fine shop that is a pleasure to know. I’ve been driving cars (and having them maintained and repaired) for literally half a century and I’ve never encountered a better shop. All the people there, from the desk in the front office to the work bays in the shop, are just the best. They are friendly, helpful. When they talk to you about your car - and they do take the time to talk to you about your car - it is because they are doing what they think is best to keep you rolling. Not to soak you for things you don’t need. Without cutting corners on the maintenance, they keep their prices very reasonable. Furthermore, it’s the kind of place that, if needed, will go over and above. I recently had a problem with the car that I couldn’t take care of myself; just a glitchy little thing, but it was going to keep me from being able to drive 25 miles to get home. As a result, I showed up at the shop at 5:00, quitting time, and I think it was even a Friday. But they just took me right in on the spot and got on it. Worked on the glitch for forty-five minutes, got it fixed, and got me on the road. Furthermore they were nothing but friendly about it even though they were having to stay late. This is the first review I’ve ever written for any business, and I’m not very good at it because I’ve gone on and on. But I just wanted to give anyone who reads this a context for my saying simply: These people are the best. You are not going to find a better shop anywhere. They're worth every single one of the stars I've given them.

Thank you very much for this heartfelt review. We know it is not always easy to take the time to look up a company online to write a POSITIVE review. You're review makes us very happy and we are excited to have you experience what we have have built here at European Motor Cars. We love cars... we care about the people who drive them.

- European Motor Cars, Inc.
5

Called them a year after I got my batteries replaced. They looked up my warranty and swapped it out without hesitation. These guys are killer

It's about doing the right thing. Glad we were able to help.

- European Motor Cars, Inc.
4

Very good shop. I recommend them highly!

Thanks Douglas for your positive review!

- European Motor Cars, Inc.
1

POOR COMMUNICATION! I initially made an appointment here to see what was wrong with my 2008 vw gti engine. After my appointment day came and went, two days later I had to reach out to find out what was going on with my car, they had not even looked at it yet. Throughout the whole experience they never reached out and called me to update me and I was the one calling. So I wait a week and then call them again. They quote for a fix and so I say go ahead and go for it. Days pass with no update so I call again and there was no progression on my car. At this point it had been two weeks and I was growing impatient. A few days later I check in again and they tell me that they day before they actually blew my whole engine. So they blew my engine and didn’t even tell me without me reaching out. They recommended a new engine along with a few other things and I declined and had a tow truck tow it back to me. And when it arrives I find my car in pieces, the rear seats are completely taken apart, my skid plate it thrown in the trunk, my wheel wells are hanging down and an awful smell coming from the inside. At the end of it all I am out 3 weeks of time, $450, and my car in pieces. To say the least I am very disappointed in the way the whole situation was handled. Wouldn’t recommend this shop unless you have a lot of money and a lot of time on your hand. I will say when I talked to the tech he seemed to know a lot about the car but the whole situation was handled very poorly. Service: Engine repair

Hello Chase, I am so sorry that you had a bad experience. After reading your review, I interviewed Lou who was in direct communication with you while your car was with us. I understand from talking to Lou that the two of you spoke about you needing a new motor before your car was even looked at. Lou mentioned that you said you were driving, the car started making some crazy noises and you pulled over and shut it down immediately to try to save your motor. You and Lou had a conversation about needing a new motor. Lou encouraged you to let him try to save the motor, and try to save you money. Lou put many hours and parts into your car, some of it without charge. It is always our goal to be timely in getting to cars and we have no excuse about the timeline of initially looking at your car other than the fact that Lou had some good ideas based on your conversation that the motor was already blown. Also our shop was super busy, which led to a backup. I know that does not alleviate your frustration. Regarding frequent contact -- If we do not have new information, we don’t call our customers. Remember, both you and Lou suspected a blown motor already… so parts had to be ordered, and then put in… until the key was turned in the car, there was no new information. Lou said that he called you a few times as well as speaking to you when you called. Please note, our Technicians are not available at the drop of a hat to speak on the phone. The Blown Motor -- When I interviewed Lou, he said he started the car at the end of a workday. Then he spoke with you the next day. I agree, this is not our best, however Lou said that he turned the car on, it ran for a few minutes, then stopped. This confirmed what you both already knew. The car had a blown motor. It is an unfair statement to say that European Motor Cars blew your motor. The two of you were already talking about a new motor when you scheduled the appointment. Regarding your car not being put back together...Based on the current conversations at the time, we assumed we were going to be doing the work to put in a new motor. We did not know you were heading over with the tow truck… so we did not have a chance to put it all back together. Lou is an amazing technician. His knowledge of cars is unreal. You were talking to one of our best… unfortunately we had a system breakdown here. Typically you don’t talk to the techs and only talk with our Service Advisors. We are examining why this went off track as well as this whole interaction to better serve our customers in the future. We wish only the best for you.

- European Motor Cars, Inc.
5

The only place I take my vehicle. Great Front Desk team and great Techs. Never had an issue! Service: General repairs & maintenance

Thanks Billy!

- European Motor Cars, Inc.
European Motor Cars, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Motor Cars, Inc. (970) 484-0040 if you have any issues in accessing any area of our website.