Reviews - Page 33 - European Motor Cars, Inc.

Ray Burgio

9/22/2020

Amazing service! This place is great! They made sure my car was safe. They walked me through every part of the process and explained everything in detail when I didn't understand. I would highly recommend this shop to anyone!

Thank You for the kind words.

- European Motor Cars, Inc.

Eric Weber

9/22/2020

Best shop I’ve ever worked with! John & his team has worked on an Audi and Land Rover for me with great results.

Thanks Eric for your 5 star review... I hope you know how much that means to us!. We love cars.. and want to take care of the people who drive them.. Thanks for trusting us with yours.

- European Motor Cars, Inc.

Carey Stirling

9/22/2020

Thanks Carey!

- European Motor Cars, Inc.

Joe McQuain

9/22/2020

Thank you for the five-star rating.

- European Motor Cars, Inc.

Stephanie Glandt

9/22/2020

Hello Stephanie, based on your 3 star rating of our company, I went to our service writer to find out if there were any issues with your time with us. As it turns out, we do NOT have you in our customer base. I am now concerned with what would have prompted you to leave a three star review with no comment. If we did not meet your expectations, it would be helpful to us to be able to know what our shortfall was and how to improve. If this review has no basis or merit, then we are disappointed with you that you would purposefully go around and leave lower stars for no reason. This action is harmful to small businesses. Yes, people read reviews, and if you read the reviews we have been getting over the past couple of years, you will see that we are doing pretty awesome for our customers and they in turn are writing about their positive experiences with us. If we did not meet your expectations, we want to know know it. We can't improve if we don't know what we are doing wrong. We wish you the best in 2020.

- European Motor Cars, Inc.

Liberty Belle

9/22/2020

I travel 55 miles to use their service. That good. That dependable. That reasonable. Great front desk that makes the experience (and let's face it, paying for repairs is NEVER pleasant) a whole lot less painless. Highly recommended. When due to a breakdown I had to use a Denver area service that specialized in my brand, I knew then and there I would continue to make the trip north. They are on my "Send Cookies at Christmas" list for a lot of reasons.

Awe... we are feeling the warm fuzzies. Thank you!! We love having you as our customer and feel honored to be of service. And we love the cookies!!! Thank you for the 5 star review.

- European Motor Cars, Inc.

Mike Selander

9/22/2020

I formerly used European Motor Cars for several years and used to trust them completely. I now don't plan on ever taking another car there. I took our Volvo XC60 to the shop for a transmission flush, this turned into a leak from the transmission and after 3 more visits they still couldn't fix the leak and I ended up taking our car to Carl Duke Volvo who fixed in just one visit. You might say that reacting this way to one problem is a bit pedantic. but I've also had a particularly hard time getting them to follow up on anything in the last few years. I've had to call 5 times to get the receptionist to do get one thing that she originally offered to do. All said and done, the owner is really great and they have some amazing mechanics but I just can't trust them anymore and will not go back, despite it being much more convenient than the alternatives. Note: I have revised my original review, you can see it below for posterity. ----- Euro Motor Cars has always treated me and my wife with excellent service and respect. I've had several large services and inspections done here and I'm super picky about the people who work on my car. Every interaction with the owners and their staff is friendly and courteous and I've recommended several of my friends to these guys. Thanks for the great service!

Thank you!

- European Motor Cars, Inc.

Leslie Snow

9/22/2020

Honest, excellent service, highly recommend.

Thank you Leslie. We really appreciate the 5 star review!

- European Motor Cars, Inc.

James Streck

9/22/2020

The staff is very friendly, knowledgeable, and eager to help. They were able to get my car in and turned around quickly, on short notice, at very reasonable cost. I had a nice discussion with the owner and the tech about my specific issues. I would recommend European Motor Cars and I will return to them for work in the future.

Thank you John! Your review means the world to us! Google reviews , especially 5 star reviews are the most powerful. Thank you for taking the time to write one. We look forward to taking care of you and your car again in the future. Thank you!

- European Motor Cars, Inc.

YoRam Weinberg

9/22/2020

Work was not satisfactory, always took longer and cost more than advised, Big show but no go. Also very high repair charges, mediocre workmanship. took my BMW and my Mercedes a number of time hoping things were just isolated case, but time and again was disappointed. Nice people but poor performance. I'm done with them.

Hello YoRam, sorry you feel that way. We have not seen you in a while, it has been 1 year and 5 months since we last saw you. Just curious... what kind of person puts a negative review on a good company with over 25 years of quality service and excellent reputation during a pandemic (Covid-19) when businesses are struggling? There is some responsibility on your part to let us know you are unhappy in a timely manner - -- a year and a half after the last service was complete is not timely. Last we spoke you had no complaints. Both of your cars are 35 years old and over 200,000 miles, Normally we would try to see what we can do to make your world better, however, we just simply want to wish you the best. Thanks John

- European Motor Cars, Inc.

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