I brought my vehicle in to have the glow plugs replaced. They said they did that. 4 months later they had done $1100 of related work, kept my vehicle for over a month at a time and were no closer to fixing the problem. They also violated state law by doing work without quoting. At one point they tried to charge over $400 for what amounted to a fuel filter change. When i complained they knocked off $150 because they "didn't actually use a part on the order". So finally I had enough, took the vehicle to the dealer and found out that they never fixed the original problem. I took them to small claims court which he didn't show for and dodged me until the court threatened an arrest warrant. I eventually got my money back.
Is is so unfortunate when someone rates a company with a negative review. This instance is particularly hurtful. We went way overboard for this customer, put parts in his vehicle and fixed the car. A YEAR AND A HALF LATER he complained about things not working. If the car was left for a month at a time, it was by his own choice because he left it here because of an intermittent problem. We were in communication with him and the dealer the whole time. He is aware of the complexity of this case and new what we were doing. Due to an unforeseen and unexpected situation, we were unable to make it to the court hearing. We requested a reschedule of the courts and they denied it. This customer won by default, not because he was in the right. We paid the claim to get it off our plate, not because there was any type of threat from anyone or because we were in the wrong. We know that with our documentation (signed and authorized repair orders), we would have won this case. This is a classic case of someone trying to hurt a small local business, we gave him discounts, gave his money back , AND get a bad review. The glow plugs mentioned were installed in 2015....So why a negative review now, two years later? Is it possible he is experiencing more issues with his vehicle? The truck has around 200,000 thousand miles on it. It would be easy to think that the repairs completed two years ago would last, however it must be said that an automobile is a machine, and with use...machines wear and break. Repair shops deal with dishonest customers all the time. However we are fortunate that we have an amazing following of honest, reputable European Car owners whom we trust and who trust us. I would encourage you (the reader) to weigh both sides of this issue before making a decision. Keep in mind that this person has new parts and labor in his car that he did not end up paying for. This was a big loss on our part and now this customer is throwing salt in the wound by submitting bad ratings on social media.
- European Motor Cars, Inc.