If you have a European car (that isn't crazy exotic, like a Ferrari), this is the shop for you. The owner, John, has been in the business for a very long time and has an incredible wealth of knowledge, amazing customer service, and a very strong moral compass. And when it comes to his employees, he expects the same of them. The prices are fair, given the general complexity of many Euro cars, the work is solid and timely, the staff are friendly and knowledgeable, and the shop, overall, is extremely trustworthy. If they run into a problem that needs to be outsourced (think programming that only a dealer is allowed to do), they help get it done, keep you informed, and will strongly advocate for you. I do feel it needs to be said that I had the pleasure of working here for over two years before having to move on for unrelated reasons. You may think that makes me a bit biased, which is probably true, but I prefer to think of it as having been able to truly see how the business works and how they interact with customers and respond to problems. As with pretty much any shop, there will always be the chance of some of something going wrong (be it a parts issue, an unexpected and, possibly, unrelated problem that is uncovered while doing other work, etc.), but the way they respond is what really sets them apart. In the unlikely event that you have a bad experience here, just really try to understand that some things are just out of one's control, give them a chance to make it right, and you won't be disappoonted. I know having to take a car into a shop is something many people stress out over, but at European, 99% of the time, you'll have nothing but a positive experience and peace of mind knowing that you and your vehicle are well taken care of.
Thank you Jordan.
- European Motor Cars, Inc.