Fort Collins Auto Repair

Hi Scott, We’re genuinely disappointed to see a 1-star review, especially knowing that you came to us only for a diagnostic and chose not to have any repairs completed here. We’d like to clarify a few important points for anyone reading: 1. You paid for a full diagnostic — nothing more. Our technicians performed a complete inspection so you would fully understand the condition of your vehicle. That report is detailed by design, because European vehicles are precision machines and require precision care. 2. You were unhappy with what the diagnostic revealed — not with any work we performed. No repairs were done. Nothing was “over-inflated.” You simply did not like what the inspection uncovered about the true condition of your vehicle. 3. European cars are expensive to repair. That isn’t unique to us — it’s true everywhere. We only recommend what is necessary for safety, longevity, and proper performance. We don’t “pad” estimates or guess. We diagnose and document. 4. Comparing two shops’ estimates without comparing the scope is misleading. It’s very common for shops to quote different levels of repair — especially when one shop is quoting factory-correct repairs and another is quoting patch-work or partial fixes. We stand behind the integrity of our inspections and the quality of the work we recommend. 5. Leaving a 1-star review after no work was done is harmful and unfair. Small businesses feel these reviews tremendously. It’s discouraging to see a rating this harsh when our only interaction was providing you with the detailed information you paid for. At European Motor Cars, we value transparency, expertise, and honesty. We are the top European repair facility in Northern Colorado, and we do not recommend anything that is not necessary. If you’d like to discuss your diagnostic results with us directly, we’d be happy to go over everything again and clarify any misunderstandings. — European Motor Cars, Inc.

Thank you so much, Mike! We’re thrilled to hear you had such a smooth and timely experience with your Audi Q5. Quick turnarounds and honest pricing are what we aim for—especially with European cars during this busy season! We truly appreciate your kind words. Wishing you safe travels and a wonderful holiday season from all of us at European Motor Cars! 🎄🚗✨

Thank you so much, Amie! We’re thrilled you enjoyed our specialized service, clear info, and fair pricing—and we’re glad the rides to and from the shop helped. We appreciate you choosing us. Wishing you safe drives and a joyful holiday season from all of us at European Motor Cars! 🎄🚗✨

Thank you so much, Josh! We’re truly grateful for your loyalty and kind words over the years. It means a lot to know that you’ve trusted us time and again to keep your ’03 Audi Allroad running beautifully. Our team takes great pride in caring for our customers and their cars, and we’re honored to have your continued support. Wishing you many more smooth miles ahead!

Thank you so much, Giovanni! We're glad to hear you had a great experience and that our team could make things easy and convenient for you. We appreciate your trust in us with your Mercedes and are thrilled you were satisfied with the service. Wishing you safe travels this holiday season!

Thank you so much, Peter! We’re honored by your trust and thrilled to hear your BMW is running strong again. It means a lot coming from someone who’s experienced service across the country. Our team takes great pride in caring for these cars the right way, and we’re grateful to have earned your confidence. Wishing you many smooth miles ahead!

Thank you so much, Anthony! We really appreciate the kind words. Our team takes pride in providing honest, skilled, and communicative service—it’s great to hear your brother’s Jetta is running well. Thanks again for the recommendation, and happy holidays from all of us at European Motor Cars!

Thank you so much, Angie! We’re thrilled to hear your first visit went so well and that we could complete your repair quickly. We truly appreciate your trust and kind words—what a wonderful way to head into the holidays! Wishing you safe travels and a joyful season from all of us at European Motor Cars!

Ben, we’re sorry to hear you were disappointed, and we do understand how frustrating vehicle downtime can be. Unfortunately, in this case, the majority of the delay was out of our hands. Your Land Rover required a part and specialized programming that were both delayed and controlled by Land Rover, not by us. We contacted several programmers and followed up repeatedly to try to move things along, but there’s only so much any independent shop can do when manufacturer parts or systems are backlogged. As for the shift knob, it had been set aside by our service advisor, but was later mistaken by the technician as a discarded part. That was an honest mistake, and we’re truly sorry it happened. We do our very best to get vehicles back on the road quickly, but sometimes outside circumstances—parts availability, programming access, or machine shop delays—are beyond anyone’s control. We appreciate your business and wish the situation had been easier for all involved. —The Team at European Motor Cars

Thank you, William! We appreciate you trusting us with your 2002 X5. It was our pleasure to go through the vehicle and complete the needed updates to keep it running strong. We're always here whenever you need us—thanks again for choosing European Motor Cars!